Returns & Exchanges
At Woolx, we want you to love your high-performance merino wool gear as much as we do, which is why we offer a 30-day window for returns and exchanges. If your purchase isn't a perfect fit, we make the return process simple and hassle-free to ensure your satisfaction.
Start Your Request
Visit our online returns portal and enter your order number and zip code to initiate the process.
Prepare Your Package
Place the unwashed, unworn items with original tags attached into the original shipping bag or a similar secure mailer.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely affix it to the outside of your package.
Drop Off and Track
Hand your package to the designated carrier; you will receive a confirmation email once your refund or exchange has been processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing